FAQ’s
Do you have a question about our flowers?
Q: Do the custom blooms come with a water pack and how do I look after them?
The flowers will come in a water pack if you are placing a custom order & select this option at the checkout. These will last for half a day. We recommend removing the wrapping and water pack as soon as possible. See care instructions.
Q: Can I request a specific colour arrangement?
While we can’t take orders for specific colours leave in the comments if you would like something soft or bright in tone.
Soft -
After something pastel and delicate? This is the one for you!
Bright -
After something eye-catching? This is the one to choose!
Farmer Florist Choice -
Kind of like a lucky-dip… Let us surprise you with something in season!
Q: What is the deadline for pick up?
Pick up:
Please allow over 48 hours for pick up orders. If we have availability we may take orders the day prior.
Please allow 7 days for delivery orders.
All orders must be placed the day prior to delivery. Prim is just a little side-hustle and we can’t take last minute or same day orders as we have 9-5 work commitments, for us there just isn’t enough time in the day and we need to be fully prepared to harvest deliveries in the morning!
Q: Made a mistake or need to update an order?
If you have made a mistake when ordering or need to update your order, please send your updates along with your order number here.
Q: Can I order for a date in advance?
You can! Confirm your date at the checkout page to order in advance. Please note we can only take orders a week in advance as our flowers are garden grown – we don’t like to commit too much, anything can happen out in the garden beds from snail attacks to hail and damaging winds!
Q: Out of stock products
Have we wowed you with our flowers but they aren’t in stock? Unfortunately our little garden can only produce as much as we can fit into it, we update our site regularly so please keep an eye out!
Q: Winter
Our little flowers need time to rest over Winter (and so do we!). Our flowers are not available for purchase from mid-May to mid-September and will be back in stock as soon as we have flowers popping up in the garden!
Have a question about delivery?
Q: Do you deliver?
Unfortunately due to work commitments this is no longer a service we can offer. Pick up is available on orders.
Q: In the case delivery is made what happens if delivery can’t be made/no-one is home to accept the delivery?
We will always do our best to successfully deliver your flowers. If we can’t safely access the property, the gate is locked or no one answers the door we will refer to your choice at the check out (to leave the flowers or to leave a note with a collection address and pickup time). Please note: We do not take responsibility for any orders that have been lost, stolen or damaged if the items have been left at the property. Unfortunately, we can not issue a refund for this.
Q: Can you deliver to hospitals?
Unfortunately, due to the current Covid-19 pandemic, we are not delivering to hospitals.
Still can’t find what you are looking for?
Please in touch with us at the Contact page